What to Do If You Cannot Log In or Login Fails
What You May See
- A prompt saying "Please enter username and password"
- A prompt saying "Login failed" or "Network error"
- Being redirected back to the login page after signing in
Troubleshooting Steps
- Confirm that the username and password are entered correctly, paying attention to case sensitivity and input method.
- Switch network environments or refresh the page and try again.
- If you keep getting redirected back to the login page, the login session may be invalid or the account may be abnormal.
- Contact the administrator to confirm whether the account is valid, disabled, or needs a password reset.
FAQ
Q: What if I forgot the password?
A: Password reset usually requires administrator assistance. Contact the administrator for help.