Cannot See Devices on the Map or Location Is Not Updating

Possible Causes

• The device is currently offline or has no recent position
• The selected device cannot be monitored, for example because it is disabled or expired
• The current map zoom is not appropriate, so the point is outside the visible area

Troubleshooting Steps

1. Check the device status in the device list and compare it with another device if needed.
2. Use reset view to return to the overall range, then zoom in again.
3. Turn off restrictive filters such as online only and check again.
4. If multiple devices all stop updating, try again later or contact the administrator to confirm service status.

FAQ

Q: The device is in the list but there is no point on the map. Why?
A: The device may currently lack valid position data. Review historical tracks to confirm whether recent records exist.