Alert Shows No Coordinates or Address Resolution Fails

Possible Causes

• The alert event itself did not carry valid coordinates
• Coordinates exist, but address resolution needs time or the network is unstable

Recommendations

1. Confirm whether the alert explicitly shows "No coordinate information".
2. If longitude and latitude exist but the address is not displayed, wait a moment and click resolve again.
3. Combine historical tracks or the device status at that time to help judge the alert location and cause.

FAQ

Q: What should I do if address resolution keeps failing?
A: The issue may be related to the network or map service. Try again later. If it continues, record the alert ID and report it to the administrator.