How to Investigate When Data Does Not Match Expectations

Common Causes

• The wrong time range was selected, including date, time zone, or time format
• Filters are inconsistent, such as device scope, status filter, or group scope
• Different permission scopes lead to different visible data

Troubleshooting Steps

1. Standardize the time range and date format first. A full-day range is a good comparison baseline.
2. Check whether different device scopes or group scopes were selected.
3. If different accounts see different data, investigate permission scope and account ownership first.
4. If the issue still cannot be explained, record the exact page, time range, device ID, and observed behavior, then ask the administrator to continue the investigation.