Account Types and Permissions: Why Some Features Are Hidden or Read-Only
How Permissions Appear in the Platform
You may encounter the following situations. In most cases, they are permission settings rather than a system fault:
- Some menus are not visible: the feature is not authorized
- The page opens, but buttons such as create, save, delete, and export are unavailable: read-only permission
- A colleague can operate it, but you cannot: different roles or different authorization scope
How to Quickly Tell Whether It Is a Permission Issue
- Only viewing actions are available while every editing action is disabled.
- Gray or unclickable buttons appear on multiple pages.
- The issue happens only in one module, such as read-only alerts or read-only devices.
How to Resolve It
- Contact the administrator and confirm whether the required module permission has been enabled.
- Clarify your work responsibilities. Operations, dispatch, support, and administrators usually need different permission combinations.
FAQ
Q: Why can I open the page but cannot process alerts or save geofences?
A: This usually means the module is read-only for your account. The administrator can enable editing permissions when needed.
Q: Why do I see fewer menus than others after logging in?
A: Menu visibility is tied to role permissions, which is normal access control behavior on the platform.